Frequently Asked Questions

Renting your trail companion is as simple as pedaling downhill! Visit our website or physical location, choose your preferred bike type, select your rental duration, provide a valid ID and payment method, and you're set to conquer any trail. We recommend reservations during peak seasons when bikes fly off our racks faster than pro cyclists on a descent.

Our fleet is as diverse as the trails you'll ride! We offer trail bikes for all-around performance, enduro beasts for technical descents, cross-country rockets for those who love to climb, downhill monsters for gravity addicts, and fat bikes for sand and snow adventures. Each category features multiple models across various sizes and premium brands, ensuring your perfect match awaits.

Every Kewyleo rental comes fully loaded! You'll receive your meticulously maintained bike, a helmet (because we value your brilliant brain), a repair kit for trailside emergencies, a secure lock to guard your temporary steed, and a detailed trail map of the surrounding area. For a small additional fee, we can equip you with hydration packs, bike-specific GPS units, lights for evening rides, and premium protective gear.

We understand that trails can be unpredictable! Minor wear and tear (small scratches, dusty components) are expected and covered. For more significant damage, we assess each situation individually. Our damage protection plan (available at checkout) covers most incidents for a small daily fee. Without this protection, you're responsible for repair costs or replacement in severe cases. We recommend riding within your skill level and treating our bikes as if they were your beloved personal rigs.

Absolutely! Like reserving the perfect table at a mountain-view restaurant, you can secure your dream ride in advance. We highly recommend reservations, especially during weekends and holiday periods when demand peaks like a mountain summit. Simply use our online booking system or call us directly at least 48 hours ahead. Provide your height and weight so we can pre-adjust your bike for maximum comfort and optimal trail performance.

We certainly do! Our passionate local guides are as knowledgeable about the trails as mountain goats are about cliffs. We offer daily tours for all skill levels—from gentle cruises for beginners to heart-pounding technical sessions for experts. Each guided experience includes bike rental, protective gear, trail snacks, and priceless local knowledge about secret viewpoints and wildlife spotting opportunities. Group discounts are available, and private guides can be arranged for custom adventures.

Life, like trail conditions, can change unexpectedly. Cancellations made 48+ hours before your reservation receive a full refund. With 24-48 hours' notice, we offer a 50% refund or a rain check for future use (valid for 6 months). Cancellations under 24 hours or no-shows aren't eligible for refunds. However, we're reasonable humans who understand emergencies—just reach out to discuss your situation. Weather-related cancellations from our side always result in full refunds or free rescheduling.

Not at all! Everyone's biking journey begins somewhere, and we're thrilled to be part of yours. For beginners, we recommend our "green" category bikes with forgiving geometry and user-friendly features. Our staff will provide a comprehensive orientation, bike fit, and safety briefing. We can even suggest gentle trails to build your confidence before tackling more challenging terrain. Remember: mountain biking is like learning a language—start simple, practice regularly, and progress naturally.

We treat our bikes better than most people treat their cars! Each bike undergoes a rigorous 21-point inspection after every rental, regardless of duration. Our certified bike mechanics perform comprehensive services every 20 rental days, including drivetrain cleaning, brake adjustments, and suspension tuning. We replace wear components proactively rather than reactively, and our entire fleet receives major overhauls each off-season. This maintenance obsession ensures you experience nothing but smooth, reliable performance on every trail.

When the trail magic captivates you, we understand the desire to extend your adventure! Extensions are possible subject to bike availability. Simply call us before your scheduled return time to check if your bike isn't already reserved for another rider. We offer discounted rates for extensions compared to booking separate rentals. Pro tip: If you think you might want more time, mention it during your initial rental—we'll note your flexibility and can often accommodate requests more easily.

Trailblazing Adventures Begin Here

Welcome to Kewyleo, where dirt paths become highways to exhilaration and mountain peaks transform into personal conquests. We're not just renting bikes; we're handing out tickets to unforgettable journeys through nature's masterpieces.

Born from a collective passion for the untamed trails and breathtaking vistas that surround us, Kewyleo emerged as a dream among friends who believed everyone deserves to experience the liberation that comes with two wheels and an open path ahead.

Mountain bikers enjoying sunset ride

The Seed

What began as weekend adventures among cycling enthusiasts evolved into a mission to share our passion. We started with a modest fleet of specialized mountain bikes, determined to help others discover the thrill of conquering trails.

Growing Roots

As more adventurers joined our community, we expanded our offerings. We established partnerships with local guides and trail experts, creating curated experiences for every skill level from curious beginners to seasoned trail warriors.

Branching Out

Today, Kewyleo stands as a testament to our belief that mountain biking is more than a sport—it's a gateway to self-discovery, community, and a profound connection with nature that changes perspectives long after the ride ends.

Mountain bike rental shop with staff

Our Mission & Values

At Kewyleo, we exist to democratize adventure, making the transformative experience of mountain biking accessible to all who hear the call of the wild. We believe that every pedal stroke moves you further from ordinary and closer to extraordinary.

Freedom Through Exploration

We champion the liberating power of discovering new trails, pushing personal boundaries, and experiencing nature's grandeur from the perfect vantage point of a mountain bike saddle.

Quality Without Compromise

Each bike in our fleet is selected, maintained, and fitted with meticulous attention to detail, ensuring your focus remains on the journey ahead rather than equipment concerns.

Stewardship of Trails and Tales

We actively participate in trail conservation efforts and community education, ensuring these pathways to adventure remain vibrant for generations of future riders.

The Kewyleo Experience

Beyond providing premium mountain bikes, we offer a gateway to experiences that resonate long after the mud has dried. Our knowledgeable team doesn't just hand you a bike—they equip you with insider trail knowledge, safety guidance, and technical tips tailored to enhance your adventure.

Whether you're seeking heart-racing descents, meditative forest paths, or panoramic summit views, Kewyleo curates the perfect matchmaking between rider and trail. Our community events, from sunset group rides to skills workshops, foster connections among kindred spirits united by the love of dirt beneath tires and wind against helmets.

Join us at Kewyleo, where every rental is more than a transaction—it's the beginning chapter of your next great outdoor story. Your adventure awaits; we simply provide the wheels to get you there.